Welcome to your Louisville Metro Office of Social Services Housing Stabilization Appointment Scheduler


 
Louisville Metro Office of Social Services is open to schedule an appointment for rental assistance through the Neighborhood Place network. This program is designed to assist eligible households at risk of homelessness or housing instability. The Office of Social Services will be transitioning to a new software system. This change is an important step towards enhancing our ability to serve families more holistically, helping us track progress towards goals and paving the way for future innovations. We recognize that changes can bring challenges, and we ask for your grace and patience during this transition period. Our team is committed to making this process as smooth as possible, and we appreciate your understanding as we grow together.

You will receive a confirmation number when your appointment is scheduled. Keep this for your records. You will need it to check the status of your application at a later date. 
To qualify for assistance, applicants must: 
- Be an income-eligible renter legally residing in Jefferson County; and
- Have a legally binding lease that covers the assistance period.

Additional criteria include: 

- Household income must not exceed 200% of the federal poverty guidelines; 

- Household must include at least one member who has a documented work history of at least 250 hours within the 6 months prior to the date of intake;

- Willingness to participate in case management services; 

- Households that have received emergency or eviction prevention rental assistance within the previous 12 months, must participate in case management. 

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Please note that it typically takes 3-5 weeks for assistance payments to be received by landlords.

*CASE MANAGEMENT MAY BE UNAVAILABLE AT SOME LOCATIONS!*

Required Documentation* includes: 

  • Picture ID for all household members 18 years and older;
  • Proof of social security for all household members, or ITIN numbers, or proof of age for children under 2 years old OR self-declared undocumented persons;
  • Proof of all household income;
  • Copy of the most recent lease or rental agreement;
  • Past-due rent notice if applicable or landlord verification is immediately due;
  • W-9 for landlords not already in our rent assistance system.

Be sure to submit accurate verification for ALL income in the Household. Income and Household size should be the same for each program. Discrepancies of income or Household size could result in being denied services. This includes information reported to LIHEAP, Housing Stabilization, or HOPE programs at all Neighborhood Place locations.

  


 2025 Housing Stabilization Income Guidelines 
Persons in Household200% Federal Poverty Guidelines -
Monthly Income
1$2,608.33
2$3,525.00
3$4,441.67
4$5,358.33
5$6,275.00
6$7,191.67
7$8,108.33
8$9,025.00

Information

Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Locations of Louisville Metro Office of Resilience & Community Services - Neighborhood Place

  • South Central Neighborhood Place is located at 4255 Hazelwood Avenue, Louisville, KY 40215
  • Neighborhood Place Ujima is located at 3610 Bohne Avenue, Louisville, KY 40211
  • Bridges of Hope Neighborhood Place is located at 1411 Algonquin Parkway, Louisville, KY 40210
  • First Neighborhood Place is located at 1503 Rangeland Rd., Louisville, KY 40219
  • Cane Run Neighborhood Place is located at 3410 Lee's Ln., Louisville, KY 40216
  • Northwest Neighborhood Place, Academy of Shawnee is located at 4018 W. Market, Louisville, KY 40212
  • South Jefferson Neighborhood Place is located at 1000 Neighborhood Place, Fairdale, KY 40118
  • Charmoli Neighborhood Place is located at 9100 Marksfield Rd, Louisville, Ky 40222

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our  automated phone system by dialing (502) 308-3344  and following the instructions.