Louisville Metro Office of Resilience and Community Services is open to schedule an appointment for rental assistance through the Neighborhood Place network.

This program is designed to assist eligible households at risk of homelessness or housing instability. Available assistance may be a mix of rental arrears and future rent. 

You will receive a confirmation number when your appointment is scheduled. Keep this for your records. You will need it to check the status of your application at a later date.

To qualify for assistance, applicants must:

  • Be an income-eligible renter legally residing in Jefferson County; and
  • Have a legally binding lease that covers the assistance period.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size.

Required Documentation* includes:

  • Picture ID for all household members 18 years and older;
  • Proof of social security for all household members, or ITIN numbers, or proof of age for children under 2 years old OR self-declared undocumented persons;
  • Proof of all household income;
  • Copy of the most recent lease or rental agreement;
  • Past-due rent notice if applicable or landlord verification is immediately due;
  • W-9 for landlords not already in our rent assistance system.

*Applicants may be asked to provide additional documentation not listed above.


2023 Housing Stabilization Income Guidelines
Persons in Household200% Federal Poverty Guidelines (2023)


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Locations of Louisville Metro Office of Resilience & Community Services - Neighborhood Place

  • South Central Neighborhood Place is located at 4255 Hazelwood Avenue, Louisville, KY 40215
  • Neighborhood Place Ujima is located at 3610 Bohne Avenue, Louisville, KY 40211
  • Bridges of Hope Neighborhood Place is located at 1411 Algonquin Parkway, Louisville, KY 40210
  • First Neighborhood Place, 1503 Rangeland Rd., Louisville, KY 40219
  • Cane Run Neighborhood Place is located at 3410 Lees Lane, Louisville, KY 40216
  • Northwest Neighborhood Place, Academy of Shawnee located at 4018 W. Market, Louisville, KY 40212
  • South Jefferson Neighborhood Place, located at 1000 Neighborhood Place, Fairdale, KY 40118
  • Charmoli Neighborhood Place, 9100 Marksfield Rd, Louisville, Ky 40222

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 308-3344 and following the instructions.