Louisville Metro Office of Resilience and Community Services is open to schedule an appointment for the 2022 CARES 2 Eviction Prevention assistance program through the Neighborhood Place network.

This program is designed to assist eligible households at risk of homelessness or housing instability due to the COVID-19 pandemic. Rental assistance may be available for up to 5 months, not to exceed a total benefit amount of $3,500. Available assistance may be a mix of rental arrears and future rent.

You will receive a confirmation number when your appointment is scheduled. Keep this for your records. You will need it to check the status of your application at a later date.

To qualify for assistance, applicants must:

  • Be an income-eligible renter legally residing in Jefferson County;
  • Have a legally binding lease that covers the assistance period; and
  • Demonstrate that they have suffered financially from COVID-19;

Additional criteria include:

  • Household income must not exceed 50% of the area median income for Louisville.
  • Must include at least one household member who has experienced financial hardship due either directly or indirectly to the coronavirus pandemic.
  • Funds are paid directly to the landlord.
  • Households which received assistance from the COVID Eviction Prevention Program over the last two years, and who exhausted 15 months in assistance, are not eligible. Households who were served by the Eviction Prevention Program the last 2 years who did not exhaust 15 months of assistance, may be eligible for this CARES 2 Eviction Prevention Program for the balance of the 15 months (not to exceed 5 months allowed by this new program).

Applicants will be required to either drop off all required documentation in a secure drop box at the Neighborhood Place site selected using this appointment system or submit their application and documents online. If you prefer to apply online, please use the online system to schedule your appointment by visiting the neighborhood Place website louisvilleky.gov/neighborhoodplace. Once again that is louisvilleky.gov/neighborhoodplace. Select COVID Assistance Programs from the site menu. The online system is fast and easy to use so you may prefer to use this method.

If you prefer to submit your documents in person, on the day of your appointment, drop off your application and documentation in the drop box at the Neighborhood Place site you selected. You WILL NOT NEED to wait at the site. A Neighborhood Place staff member will contact you within 5 business days to let you know the status of your application.

Gather the required documentation ? which is listed in more detail in this recording ? and place in ONE OF THE PINK ENVELOPES PROVIDED NEAR THE DROP BOX, make sure you fill in the identifying information on the pink envelope and then place in drop box. Copies of the required documentation are preferred; documents will not be returned. Please be aware if scheduling your appointment at the East End Drop Box, there is no copier at this location.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size.

Required Documentation includes:

  • Picture ID for ALL adult members (18 yrs. and older) in the household
  • Proof of social security for all household members, or ITIN numbers, or proof of age for under 2 years old. OR self-declared for Undocumented persons
  • The gross household income must fall at or below 50% AMI (Area Media Income) within the last 60 days to be eligible.
  • Copy of the most recent lease or rental agreement;
  • Past-Due rent notice if applicable;
  • Completed Rental Assistance Application Form and Landlord/Tenant Agreement found at the Drop Boxes or downloaded from louisvilleky.gov/neighborhoodplace.
  • W-9 for landlords not already in our rent assistance system.
  • Place all your documents in the pink envelopes provided near the drop box. These envelopes are labeled ?Rent Assistance? and require you to write on them your NAME, APPOINTMENT DATE, and CONTACT INFORMATION. 


2022 CARES 2 Eviction Prevention assistance program through the Neighborhood Place network
Persons in Household50% of AMI Louisville, Ky-IN HUD Metro FMT Area*


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Drop Box Locations of Louisville Metro Community Services - Eviction Prevention Assistance program PHASE II

There are eight Neighborhood Place Drop Boxes for the Eviction Prevention Assistance program PHASE II:

  • Edison Center, 701 W. Ormsby Avenue - Suite 201, Louisville, KY 40203
  • South Central Neighborhood Place is located at 4255 Hazelwood Avenue, Louisville, KY 40215
  • Neighborhood Place Ujima is located at 3610 Bohne Avenue, Louisville, KY 40211
  • Bridges of Hope Neighborhood Place is located at 1411 Algonquin Parkway, Louisville, KY 40210
  • First Neighborhood Place is located at 4810 Exeter Avenue, Louisville, KY 40218
  • Cane Run Neighborhood Place is located at 3410 Lees Lane, Louisville, KY 40216
  • Northwest Neighborhood Place, Academy of Shawnee located at 4018 W. Market, Louisville, KY 40212
  • South Jefferson Neighborhood Place, located at 1000 Neighborhood Place, Fairdale, KY 40118
  • East End Drop Box (Charmoli Neighborhood Place), located at 2927 Goose Creek Rd., 40241, door 101 of the 8 th Division Police Station (Be aware there is not a copier available at the East End Drop Box)

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 308-3344 and following the instructions.